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Section 4(1)(b) (iii)

Procedure followed in the decision making process, including channels of supervision and accountability: Appeals and Complaints under RTI Act, 2005

The State Information Commission receives Complaints under Section 18(1) of the RTI Act from a person-

(a)   who has been unable to submit a request to a State Public Information Officer either by reason that no such officer has been appointed under this Act, or because State Assistant Public Information Officer has refused to accept his or her application for information or appeal under this Act for forwarding the same to the State Public Information Officer or senior officer specified in Sub-section (1) of Section 19 of the Act;
(b)  who has been refused access to any information requested under this Act;
(c) who has not been given a response to a request for information or access to information within the time specified under this Act;
(d)  who has been required to pay an amount of fee which he or she considers unreasonable;
(e)   who believes that he or she has been given incomplete, misleading or false information under this Act; and
(f)   in respect of any other matter relating to requesting or obtaining access to records under this Act.

The State Information Commission receives a Second Appeal under provision of Section 19(3) against the decision under Section 19(1) within 90 days from the date on which the decision should have been made or was actually received with the State Information Commission. Provided that the State Information Commission may admit the appeal after the expiry of the period of ninety days if its is satisfied that the appellant was prevented by sufficient cause form filing the appeal in time. The Complaint and the Second Appeal received in the Commission are placed before the State Chief Information Commissioner, who hears and disposes off the Complaint or Appeal or transfers it before the appropriate Bench. Since the object of the Act is to provide information to the citizens as sought for except those exempted under the Act, in the process of hearing, summon is generally issued to the concerned State Public Information Officer or State Deemed Public Information Officer, as the case may be, with a copy to the appellant for information regarding the scheduled date of hearing. After hearing the parties the Complaints or the Second Appeal is decided by recording orders. Daily Cause List is displayed on notice board too. Arrangements are being made for Online Display of the Cause List. .